If you are having difficulty accessing Internet World Wide Web pages through your CompuServe connection, you may be able to resolve the issue by following these steps.

To determine if you are having a recurring problem with your Internet connection, or if this is one-time occurrence, you will need to do the following.

1. Right-click (click once with the right mouse button) on The Internet icon on your desktop.
2. Click on Properties
3. Choose the Navigation tab and click the Clear History button at the bottom of the window.
4. Choose the Advanced tab and click on the Settings button near the bottom of the window.
5. Press the Empty Folder button.
6. Close The Internet Properties window.
7. Reboot your computer and try again.

If you are using a modem to connect to CompuServe

1. Right-click (click once with the right mouse button) on the My Computer icon.
2. Choose Properties from the menu.
3. Click on the Connection tab at the top of The Internet Properties window.
4. If there is a check mark in the box marked "Connect through a proxy server", then remove the check mark.

If you are connecting to CompuServe via a Local Area Network (LAN)

• If you are using a proxy server to access the Internet
  1. Right-click (click once with the right mouse button) on the My Computer icon.
  2. Choose Properties from the menu.
  3. Click on the Connection tab at the top of The Internet Properties window.
  4. Place a check mark in the box marked "Connect through a proxy server."
  5. Press the Settings button.
  6. Consult with your LAN administrator to make sure all of the settings for proxy servers are correct. CompuServe for Windows uses TCP/IP port 4144. Also, be sure port 80 is open for HTML.
• If you are not using a proxy server to access the Internet
  1. Verify with your LAN administrator that you are using the TCP/IP protocol and that you have a Domain Name Server (DNS) set up to resolve Internet addresses.
  2. Click on your start button and choose Run...
  3. Type WINIPCFG and hit Enter.
  4. Make sure there is a valid number (not 0.0.0.0) in the IP Address field. If there is not, contact your LAN administrator for assistance.

If you have any questions or concerns about your CompuServe connection or account, please contact CompuServe Customer Service.

• Send a mail message to Customer Service Feedback.
• Customer Service Live - Pull down the Access menu in CompuServe for Windows and choose Go. Type CSLIVE and hit Enter.